(as of Jun 24,2021 22:26:21 UTC – Details)
Frequently Asked Questions (FAQ)
1. How do I factory RESET the earbuds?
Step 1: Turn off bluetooth from your device. Remove the both earbuds from the charging case.
Step 2: Long touch both earbuds for 8 seconds, wait until the red light is off, put them back into the charging case.
Step 3: Take them out of the charging case.
Step 4: It will be completely reset at this point. Now turn on bluetooth on your device to pair the earbuds
2. Why are the earbuds not charging?
First, make sure you wipe the charging contact point and magnet point with alcohol cloth and try to recharge the earphones again. Also make sure the charging case has enough battery or is fully charged.
3. Why is one earbud working at a time? Why can’t the earbuds connect with each other? Why is the music cutting in and out sometimes? You will have to RESET the earbuds like on FAQ (#1.) or try the 3 steps below.
Step 1: Forget every bluetooth connected to your device.
Step 2: Put both headphones into the charging case, once you see the red indicator flashes, take them out. Wait until you hear “connected”
Step 3: Turn on bluetooth on your device, search “VMPALACE-A6 from bluetooth list then pair.
4. Why are the earbuds still working in the charging case?
Take out the earphones and put them back until the red indicator of the earbuds flashes slowly.
5.0 Bluetooth Earbuds – Our true wireless earbuds are engineered with the most advanced Bluetooth 5.0 chipset and audio technology. Provides premium sound, stable connection and 2x faster pairing compared to most earbuds on the market. Bluetooth range is about 10M and is compatible with any bluetooth devices including IOS, iPhone 11/X/8/7/6S/6, Android, Samsung Galaxy S9/S8/S10, Xiaomi, HTC, Huawei, tablet, TV and more.
Smart Touch Control – Forget the traditional press a button, you can simply control the earbuds with a touch. The wireless headphones have a full touch control to Answer/Hang up/Decline calls, Play/Pause/Previous/Next tracks, Volume Up/Down, and siri voice activation.
Long Battery Life and Excellent Sound Quality – The headphones charging case is used to recharge the earbuds up to 7 times and can be charged automatically once the earbuds are put in the charging case. 1 hour charge time to enjoy 6 hours of talk time and music. Each 10 minutes charge will last for about an hour. Two times better than other brands.
Comfort and Durability – Our bluetooth headphones are designed with flexible silicone earcaps to ensure your In-Ear Headphones fit comfortably to the ears. Perfect to resist water and sweat, ideal for running, hiking, cycling, gym or other outdoor activities. It won’t fall off easily as we are committed to improve your exercise and workout experience. Built to last!
1 Year After-sales Warranty – We’re committed to providing our customers with the highest quality products and services. Order today knowing your purchase is risk-free with our 1 Year warranty. Email our customer service for immediate 24/7 help with your product.